Effective Date: [10/13/2024]
At zApClub owned by Solar Showers OPC Pvt Ltd., we strive to ensure our customers are satisfied with their purchases. Since our products are digital and instantly accessible after purchase, we have established a fair refund policy to address any issues that may arise.
Refund Eligibility
Due to the nature of digital products, refunds are only issued under the following circumstances:
- Defective Product: If the digital product is corrupted, incomplete, or otherwise defective upon delivery.
- Non-Delivery: If you did not receive your digital product due to technical issues (e.g., incorrect email address provided or server issues).
- Duplicate Purchase: If you accidentally purchased the same product more than once.
Non-Refundable Situations
Refunds will not be granted for the following reasons:
- Change of Mind: We cannot offer refunds if you decide the product is not what you expected after purchase.
- Incompatibility: Please ensure your device meets the necessary system requirements before purchasing. Refunds will not be issued for incompatibility issues.
- Unauthorized Use: If you shared or used the product in ways prohibited by our terms of use, refunds will not be considered.
Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to [info@picpost.in] with the subject line “Refund Request.” Please include your order number, the email address used during purchase, and a detailed explanation of the issue.
- Review Process: Once we receive your request, we will investigate the issue within 5-7 business days. If approved, the refund will be processed within 10 business days via the original payment method.
Exceptions
In special cases, we may consider refunds beyond the listed eligibility criteria, at our discretion. Please note that all refunds are handled on a case-by-case basis.
Contact Information
For any questions or concerns regarding our refund policy, please reach out to us at [info@picpost.in].
This policy ensures transparency and helps protect both the business and its customers from misunderstandings related to digital product purchases.